After waiting for two day I called back to check why I didn’t get call – but all I get is “apologies” with nothing being done. I was promised a call back from the exec (Mary) as she needed “a lot more time” to look into my file than she can place me on hold and will give me back a call the same day afternoon (July 4th). Once the item is sold no one cared in my case. So long story short – be prepared to wait much longer than what will be promised during the sale.Ĭustomer service – It is almost non-existent, I do not want to say it, but that is what it is. I am now worried that this order will be further flipped around (because I am waiting for items to come until Aug 4th and the ones that are ready might be given to some one else while I am waiting and my wait time might get even longer. I am dealing with a system (Ashley's) that does not work in the best interest of customers. But unfortunately they will not do it because, “that is how the system works” (as per exec). I had requested that Ashley’s deliver my goods as they become available as I feel Ashley's have been taking advantage of my good will and flipping my items for which I paid in full to other parties. For the remaining part of my items would apparently be ready between July 13th up to August 4th - can only be delivered once all items are ready. So, as of July 6th, part of my items which are ready will be delivered on July 8th. I understand on a different call (on July 6th) with an executive my items which were ready (for which I was waiting) have been flipped to other customers (explains the reason why different items were missing at different point of times). As we were preparing for the delivery we get a call from Ashley's guest care on July 4th saying five items on the order list would not make it. We readily agreed to wait for a few more days as we wanted to have minimum exposure to between Ashley's delivery team and our family for best interest of both parties. I am absolutely disgusted with Ashley Furniture because this isn’t the first time I’ve had a bad experience, I really thought I could give them Another chance but never again. Whatever happened to customers are always right? And in this instance, I was. They get customers' orders wrong, failed to service them accordingly, give the customers attitude because they failed to do THEIR jobs right and then result in calling the police on a ** women especially when all this stuff is going on in this world? Ashley furniture made 2, way too many, mistakes for me not to be upset. Hmm Is this what Ashley furniture is all about? Now I’m not sure what was in that pen but he started acting really weird and all hyped, nearly charging at me threatening to call the police. This was after Tory ** had finished smoking his pen (vape) while inside the store. Tory ** is supposedly one of the managers that does absolutely NOTHING and tends to whoever he feels and so when I started complaining about the services Tory and Eliot decided to tell me to leave and threatened to call the police. We’ve been at the store for more than an hour dealing with employees not knowing what they’re doing and getting distracted. While Francis was chit chatting with this ex employee who btw knows more than the whole Ashley Furniture staff, started telling Francis how to do her job, nonetheless Francis completely screwed up our order because she was so concerned with what type of candy she’s tried. Francis took over and at the same time an ex employee stopped by. Sep.Eliot proceeded with giving me the wrong information and then handed over my issues to some girl named “Francis”. Mike also made me by a mattress pad from him he told me that they would not warranty the mattress unless there pad was on it and with the kitchen set he made me by a warranty for it even though I did not need one for it.īeware you have been for warned not to shop Ashley. Be where that when you by anything from Ashley they are right and you are wrong. It is now the 29th of Sept and I do not have a mattress. So at this time I still do not know that is going on and I am sleeping on a futon. Now the manager told me that she would call me back that day and never did. To make the long story short they agreed to exchange for me. Well then I get the manager on the line and told her and she also said that they would not change it When I called the store Mike was the sales person told me that I should not have signed and made a big deal of it. But on the ticket I had a kitchen set delivered at the same time and it was all right. They told me that since I signed off on it that they will not take it back. I brought a mattress on Sept 3rd and got it delivered on the 23 and it was the wrong one. If you want any thing from Ashley Furniture do not shop there unless you want to be lied too.
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